MGM Resorts and Other Casinos Could Face a Class Action Suit for Keeping Change

It is usual for stores to keep cents. No one complained about this as this money goes to charities. However, American casinos are adopting the trend too.

Slot machine players are not getting the whole amount when they cash out their tickets at the self-service booths. The casinos remain with cents which go to charities, while some go to the facility`s profits.

Clients have had enough of this, and some contemplate getting a class action status in a lawsuit against MGM Resorts, one of the American casinos keeping the change. This has been happening for a long time.

Ideally, it has been happening since casinos exchanged slot machines that receive and distribute coins to ones that produce tickets and take bills or tickets. This evolution made it convenient for players to cash in and out without carrying heavy buckets of coins.

With new tickets, clients can visit convenient kiosks and cashier booths to cash in. They insert the tickets from slot machines to get the value of those tickets in cash.

Retaining Customers’ Extra Cents Is Everywhere

The culture of keeping change is everywhere. In grocery stores, customers are asked to round up their cash, with extra cents going to charities. Restaurants provide donation boxes where clients can dump unwanted cents to go to charities.

Banks have not been left out. They ask customers to round up the difference going into a savings account. A few years ago, casinos joined the culture. Players getting their money at self-service kiosks no longer get the full amount in exchange for tickets produced by slot machines.

If you want to get the whole amount, including cents, you must cash out with a human cashier. Unfortunately, the lines are big, which is inconvenient for players in a hurry.

You have to weigh the time you will spend on the line with losing a few cents, such as $0.26. These cents add up, creating millions in profits for casinos. One client is tired of this and wants things to change.

Class Action Lawsuit

Several people no longer want to ignore that casinos keep change to build their wealth. Leane Scherer, a resident of New Orleans, has even hired a lawyer and filed a lawsuit in the U.S. District Court in Southern District Mississippi in September.
Leane played a penny slot machine with $40, losing over half before cashing out. She got a ticket for $18.19 and proceeded to cash out at a self-service kiosk at the Beau Rivage Resort and Casino. She received $18 and a TRU ticket for $0.19.

Scherer has to go to a human cashier window to get $0.19. Unfortunately, she did not get a notification that she could get her coins from a cashier’s cage. She left the premises only for the ticket to expire in 30 days.

The lawsuit notes that the defendant keeps change for thousands of gaming vouchers, essentially stealing millions from customers. Many people have lost hundreds of dollars through this culture.

This has led Scherer`s attorneys to ask for the lawsuit to be certified as a class action. The accusers plan to represent all players that had visited the casino since September 19, 2012, and never got their total amount when they cashed out.

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