Certain regulations are in place within the gambling industry to ensure that players are protected. The UK Gambling Commission, among other regulating bodies, set forth such regulations so that categories such as problem gambling are included, with players being cared for. This week, it was revealed that 888 Holdings Plc will now have to pay a staggering $10 million fine for failure to stop problem gamblers from accessing their services.
It was announced yesterday that the UK Gambling Commission found 888 Holdings was liable for more than 7,000 customers having access to their bingo platform, after the individuals had self-excluded from the sports betting, casino or poker platforms of the brand. 888 reportedly allowed such access due to a technical issue and must now pay the price.
UKGC Chief Executive, Sarah Harrison, stated that the record fine is reflective of the seriousness of which 888 failed to protect their vulnerable customers. In a statement, Harrison said that the sanction package of 888 will help to ensure the individuals affected will not lose out and that the operator pays for their failings. The sum will be used to tackle gambling related harm as well as ensure the lesson is learned.
888 Holdings announced back in May that the UKGC had started a review of their compliance of rules regarding the prevention of problem gambling and once the investigation was completed, the gambling watchdog found that problem gamblers had the ability to deposit $4.5 million into their accounts due to a technology failure.
The issue went on for more than a year before 888 acted, based on findings by the UKGC. 888 was faulted for not spotting red flags, as one customer was able to spend $1.67 million at the site within a time frame of 13 months. This individual even stole just over $70,000 from their employer to use at the website of 888.
888 has released a statement on the matter, commenting that they accept the review conclusion and are committed to providing their players with a responsible as well as enjoyable gaming experience.